Effective Date: May 10, 2026
Last Updated: May 13, 2026
This Privacy Policy describes how Oregon Tool Lux Holdings LP (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website www.oregon-tool.com (the “Site”) or interact with us through email, phone, or other means. By using the Site, you consent to the practices described in this policy.
If you have any questions or concerns, please contact us at:
Email: shadowseeker@oregon-tool.com
Phone: +33637544604
Address: A780 Commercial St SE, Salem, OR 97301
1. Information We Collect
We collect information to provide, improve, and personalize our services. This includes:
A. Personal Information You Provide Directly:
- Contact details (name, email address, phone number, shipping/billing address)
- Payment information (credit/debit card details, billing address)
- Account credentials (username, password)
- Communications (customer service inquiries, feedback, reviews)
- Preferences (product interests, marketing choices)
B. Information Collected Automatically:
- Device and browser information (IP address, device type, operating system)
- Site usage data (pages viewed, time spent, clickstream data)
- Cookies and tracking technologies (see Section 5 for details)
C. Information from Third Parties:
- Social media platforms (if you interact with our profiles)
- Payment processors and fraud prevention services
- Analytics providers and advertising networks
2. How We Use Your Information
We use collected information for purposes including:
| Purpose | Examples |
|---|---|
| Order Processing | Fulfilling purchases, shipping, processing payments, sending order confirmations and tracking details (e.g., tracking numbers sent via email as referenced in our attachment). |
| Customer Service | Responding to inquiries, handling returns/warranties (as noted in our FAQ: “Contact us first to start the process”), and providing support. |
| Site Improvement | Analyzing usage trends, optimizing site performance, and enhancing user experience. |
| Marketing & Communication | Sending promotional emails (with consent), showcasing new products (like “Latest Products” or “New Arrivals”), and informing you about sales or updates. |
| Security & Fraud Prevention | Monitoring for suspicious activity, protecting against unauthorized access, and complying with legal obligations. |
| Personalization | Recommending products (e.g., “curated selection of high-quality gardening tools”) and tailoring content to your interests. |
3. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
- Service Providers: With trusted third parties who assist in operations (payment processing, shipping, analytics, marketing). These partners are contractually obligated to protect your data.
- Legal Compliance: To comply with laws, regulations, court orders, or governmental requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset.
- With Your Consent: When you explicitly permit us to share your information for specific purposes.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:
- Order information is kept to process transactions, handle warranties (as referenced in our FAQ on product warranties), and manage returns (within the 30-day return window mentioned).
- Marketing data is retained until you unsubscribe or request deletion.
- Analytical data may be kept in aggregated, non-personally identifiable form.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance functionality and analyze Site traffic. These help us:
- Remember your preferences (e.g., language, cart items)
- Understand how you interact with our content (e.g., pages viewed, products browsed)
- Deliver relevant advertisements
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access & Correction: Request access to or correction of your data.
- Deletion: Request deletion of your personal information, subject to legal exceptions.
- Opt-Out of Marketing: Unsubscribe from promotional emails via the link in any marketing communication.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Cookie Controls: Adjust browser settings to refuse cookies.
To exercise these rights, contact us using the details in the Contact Information section below.
7. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. International Data Transfers
We are based in the United States and process data primarily within the U.S. If you are accessing the Site from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ.
9. Third-Party Links
Our Site may contain links to third-party websites (e.g., courier sites for tracking, as noted in our FAQ: “Use it on our website’s tracking page or the courier’s site”). We are not responsible for the privacy practices of these external sites.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related inquiries, complaints, or to exercise your rights, please contact:
Oregon Tool Lux Holdings LP
Attn: Privacy Officer
A780 Commercial St SE
Salem, OR 97301
Email: shadowseeker@oregon-tool.com
Phone: +33637544604
We aim to respond to all requests within 30 days.